Website Maintenance Terms and Conditions

Website Maintenance Terms and Conditions

  • Website maintenance services by Wasobe are annual (12 month) agreements.
  • Payment Methods
    • Monthly Website Maintenance fees require credit card for payment. No other forms of payment will be accepted for monthly website maintenance payments.
    • Annual Website Maintenance fees may be paid with credit card, paypal, check, bank wire-transfer or money order.
  • Website maintenance fees will be charged to the clients credit card on file on the 1st of every month.
  • Website maintenance Fees will be prorated for new clients that sign up in the middle of a given month.
  • Termination of this agreement by the client.
    • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
    • A fee of $150 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
    • A fee of $75 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
    • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
  • Wasobe, Inc may terminate this agreement at anytime with written notice to the client.
  • An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
  • An administrative fee of $30 will be charged for returned checks.
  • There are absolutely no refunds for any fees related to website maintenance services.
  • When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
  • Minor updates are limited to 5 incidents per week depending on availability. More minor updates may be able to be completed each week depending on the Wasobe, Inc master project schedule. The client may submit a support ticket to find out if more updates may be allowed in a given week.
  • There is no roll-over for any website maintenance plan services.
  • “Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
  • Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of $50 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.
  • These pricing are only applicable to well known CMS or Shopping cart such as WordPress or Magento.

Monthly Maintenance Minor Update Listing

  • Small text changes (not including changing an entire page of text)
  • Adding or modifying a link
  • Adding or changing a photo/image
  • Adding or modifying a menu item
  • Adding or modifying meta data (keywords, descriptions, title, etc. on a page)
  • Changing page URL’s (only applies to WordPress CMS sites or Magento sites and websites developed by Wasobe)
  • Uploading a new advertisement
  • Changing a banner ad
  • Adding or modifying a product in a catalog or e-commerce system
  • Adding or modifying a calendar event
  • Modifying code
    • PHP
    • MySQL
    • DHTML
    • XHTML
    • Javascript
    • XML
    • Template

Non-Minor Updates & Additional Monthly Maintenance Services

Please note: these services carry an additional fee on top of your monthly maintenance fee.

  • Add a Blog
  • Add a calendar
  • Create a “pop-out” menu
  • Add a frontpage slideshow
  • Add Google Analytics/Sitemaps
  • Add a new page
  • Additional minor updates
  • Add a CMS
    – Additional pages
    – New template
  • Add an online form
  • Add a “Map & Directions” page
  • Add an online product catalog
  • Add an online shopping cart*
  • Add an online payment gateway*

* E-commerce and/or payment gateways require additional services that require additional fees.